Some FAQ's

Shipping & Returns

Head to our Shipping & Delivery page or see our Returns policy.

Orders & Stock

You can reach out to our Customer Service team on Please note that it is not possible to change your order if it has already been fulfilled. You can also read our returns policy.

We hope so! Yes, we work hard at ensuring our stock is accurate.


We take sustainability very seriously. We work with our partner, Compare Ethics to ensure the process we go through to range our brands is comprehensive and thorough. We ask a lot of our brands, we do our homework and lean on our experience.

Like every business we could be better. We are young and are doing what we can. We donate 1% of our sales to the planet (through our partner), we are working towards Bcorp and we (collectively) are planting a Run Legacy forest through Ecologi to aim to be carbon positive by 2024. Ultimately sustainability is our core purpose - it's why we started Run Legacy. You can read more on our Sustainability page.


We invest in sustainable packaging from our partner eco-craft . They are a UK family business and hold the same values as Run Legacy. You can read more here: eco-craft

The postal sacks we use can be reused, recycled and they are biodegradable. Leave the tape we use on the postal bags and recycle together. Please remember, reusing is better than recycling, so do this as much as you can.

Other Random FAQs

Say hi using our contact form or pop over to Instagram @runlegacy 

Awesome, come join us! Go to our lifestyle pages, sign up to our newsletter and follow us on social media.

Why would you?! Seriously if you do, at the bottom of all our emails there is an unsubscribe button where you can easily remove yourself from the list.

Most shoe manufacturers state between 300 and 500 miles. It depends on your gait, weight, running style and if you use your shoes for the right purposes. Once they have lost the cushioning then they still have life for gardening, walking etc… try to use them for as long as possible.

Market websites - get some cash back and help people that can’t afford brand new. Charity shops, repair etc be conscious in your decisions when you don’t want an item. Please, please don’t just throw them in the bin so they end up in landfill.

Now that’s down to you, it's a great circular question that deserves time, thought and a solution. A bit like our current linear economy, we need more circular thoughts than straight lines…

300 million per year (2022). That's 4 pairs per person!

An average running shoe is made up of 50 to 60 component parts. Breaking these down is very hard and actually not economically viable for waste/recycle companies. In addition much of the material used is plastic based so it is difficult to break down and reused.